OUR POLICIES

Privacy Policy

itsbymdc respects client confidentiality. All personal and business information provided during project engagement is stored securely and used solely for project purposes. Client data will not be shared with third parties without explicit consent, except as required for project delivery (e.g., payment processing or agreed collaboration). For instance, the reason of protecting the private project through the β€œDev. Hub” (Development Hub) as it is password protected and does not reveal the client.

Terms & Conditions

By engaging with itsbymdc, clients agree to the outlined non-negotiables, policies, and project agreements. These terms govern project workflow, communication, payment, revisions, content usage, and intellectual property. Engagement constitutes acceptance of these conditions unless otherwise agreed in writing.

Booking & Payment Policy

  • Projects require a 50% deposit before work begins.

  • The remaining 50% is due upon project completion, prior to delivery of final files.

  • For multi-deliverable projects, initial content may be delivered with watermarks until full payment is received.

  • Payment methods include bank transfer, card, or agreed digital payment systems.

Cancellation & Rescheduling Policy

  • Clients may cancel or reschedule projects with at least 48 hours’ notice.

  • Deposits are non-refundable; cancellations after project commencement may incur additional fees depending on work completed.

  • Rescheduling will be accommodated where possible, subject to availability and prior commitments.

Refund Policy

  • Deposits are non-refundable.

  • Refunds for final payments are only issued if the project is not delivered as agreed, or if itsbymdc is unable to complete work for reasons within control of the business.

  • Feedback and revisions are part of the standard workflow; client dissatisfaction due to subjective preference does not automatically warrant a refund.

Delivery Policy

  • Deliverables will be provided in agreed formats (digital files, video, image, etc.) via the Development Hub or another mutually agreed platform.

  • Timeline estimates will be provided and adhered to where possible, subject to timely client communication and approvals.

Usage & Copyright Policy

  • Clients receive rights to use deliverables for their intended purposes.

  • itsbymdc retains copyright and moral rights to all works, including the right to portfolio and promotional use.

  • Clients may not sell, sublicense, or redistribute content to third parties without written permission.

Health & Safety Policy

  • Projects involving in-person shoots or installations must follow standard health and safety procedures.

  • Clients must disclose any site hazards, special requirements, or restrictions prior to the project start.

  • itsbymdc ensures safe practices in all production environments.

Liability & Responsibility Policy

  • itsbymdc is not liable for indirect, incidental, or consequential losses arising from project engagement.

  • Clients are responsible for providing accurate information, approvals, and access needed for the project.

  • Any damage or loss resulting from inaccurate client information, miscommunication, or failure to comply with agreements is the client’s responsibility.

Content Usage & Sharing Policy

  • All content must include attribution to itsbymdc where publicly displayed.

  • Clients may freely use content for internal or external marketing, advertising, and promotional purposes.

  • itsbymdc may share content for portfolio, case study, or marketing purposes unless restricted in writing.

  • Content may be modified for intended client use but must not misrepresent the original work or brand messaging.

Project Agreement Policy

  • Every project engagement will include a written agreement or proposal detailing deliverables, timelines, costs, communication expectations, and non-negotiables.

  • Each project will include an introductory planning stage. Past the consolation and onto the creative process, which includes the Project Blueprint (Document that summarises key points, and more)

  • Agreements act as the binding framework for all work and supersede informal discussions unless amended in writing.

  • Both client and itsbymdc agree to adhere to all policies, ensuring clarity, professionalism, and mutual respect throughout the project.